Good me take a moment to thank you for posting on the HP Support Forums. Then phone support team can be reached via this link: Secondly, if the printer does not print in black color even after replacing the black cartridge then it points towards a printer issue and you may check for the available service options by contacting out phone support team. In such a case you may contact our HP phone support team to seek a replacement for the defective cartridge. If the printer is able to print black with the second black cartridge then it indicates that the first black cartridge was defective. If the printer continues to not print the black color then try replacing the black cartridge. The black parallelogram icon ( ) designates the slot for the black cartridge, and the magenta half circle icon ( ) designates the slot for the color cartridge. Insert the cartridge into its designated slot. Let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.Īlso clean the internal contacts of the printer where the cartridge fits in. Repeat these steps to replace other ink cartridges, if necessary. Moving the tab too far might damage the ink cartridge or cause the tab to break off. Be careful not to bend the tab out more than 1.27 cm (0.5 in). Lightly moisten a clean, foam-rubber swab with distilled water.Ĭlean the face and edges around the ink nozzle with the swab.įigure : Clean the area around the ink nozzle Gently bend the tab away from the cartridge, and then reinsert the ink cartridge into the carriage. Place the cartridge on a piece of paper with the ink nozzles face up. Doing so can result in clogs, ink failure, and bad electrical connections.įigure : Do not touch the contacts or nozzles Do not touch the copper-colored contacts or ink nozzles.Incase, you have not cleaned the cartridges manually by hand then please refer to the following steps: Have you cleaned the ink cartridges using the printer's front panel menu or by cleaning them manually with your hand? You have done a remarkable job in troubleshooting this issue.Īre you using genuine HP ink cartridges or refilled ink? Fabulous diagnostics, spectacular analysis of the issue by you. I understand that you have an HP Photosmart e-All-in-One Printer series - D110 printer and it does not print in black color. Chinese me take a moment to thank you for posting on the HP Support Forums.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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